Frequently Asked Questions (FAQ)


What is Choplen?

Choplen is a modern kitchenware brand focused on creating elegant, functional, and eco-friendly products for everyday use. We design thoughtfully crafted items that balance durability, aesthetics, and smart functionality for modern homes.

What materials are Choplen products made from?

Our initial collection is made from premium, responsibly sourced bamboo, selected for its strength, sustainability, and natural beauty. As the brand grows, we carefully introduce additional high-quality materials that meet our standards for performance and longevity.

Is bamboo a durable material for kitchen use?

Yes. Bamboo is naturally strong, lightweight, and resistant to moisture when properly treated. It is widely used in kitchenware because it performs well in daily use while being gentler on surfaces than harder materials.

Are Choplen products eco-friendly?

Sustainability is a core part of Choplen’s philosophy. Bamboo is a fast-growing renewable resource, and we prioritize responsible sourcing and thoughtful manufacturing to reduce environmental impact.

How should I care for my bamboo products?

To keep your Choplen bamboo products in excellent condition:

  • Hand wash with mild soap and warm water

  • Dry immediately after washing

  • Avoid soaking or dishwasher use

  • Apply food-safe oil occasionally to maintain finish

Proper care helps extend the life and appearance of your product.

Are Choplen products food-safe?

Yes. All Choplen kitchenware is designed for everyday food use and made with materials that meet food-contact safety standards.

Do you ship internationally?

We currently ship to select regions. Shipping availability, delivery times, and costs are shown at checkout based on your location.

How long does shipping take?

Order processing typically takes 1–3 business days. Delivery times vary by destination and will be clearly displayed during checkout.

Can I return or exchange an item?

Yes. If you are not satisfied with your purchase, you may request a return or exchange within the return window stated in our policy. Items must be unused and in original condition.

What if my item arrives damaged?

If your order arrives damaged or defective, please contact our support team as soon as possible with photos of the issue. We’ll make it right.

How can I contact Choplen?

You can reach us through our Contact Us page or by email. Our support team is happy to assist with any questions about products, orders, or care.

Will Choplen release new products in the future?

Yes. While bamboo kitchenware is our starting point, Choplen is designed to grow into a broader home and kitchen brand—always guided by the same commitment to quality, sustainability, and timeless design.